Privacy
Privacy Notice
This page explains how AGL Access Works uses enquiry information, client communications and website preferences.
Last updated: June 2026. Please do not include detailed medical, legal, financial, safeguarding or highly sensitive information in your first message.
How personal information is used
Who we are
AGL Access Works is the trading name of Alex Liddell, a UK-based assistive technology and access consultancy.
AGL Access Works provides assistive technology assessment, access support, workplace adjustment support, technical implementation, training, reporting and related consultancy.
For the purposes of UK data protection law, Alex Liddell trading as AGL Access Works is the data controller for personal information collected through this website, enquiries and client communications.
Contact
For privacy questions or requests, use the contact form and I will reply by email.
What information we collect
When you contact AGL Access Works, we may collect:
- Your name
- Email address
- Phone number, if provided
- Organisation, role or professional relationship, if provided
- Preferred contact method
- Details of your enquiry
- Information about access barriers, support needs or technology issues that you choose to share
- Records of emails, calls, messages, quotations, invoices and agreed work
- Information needed for accounting, tax, insurance and professional record keeping
Sensitive information
Some information about disability, health, access needs or support requirements may be sensitive personal information.
Please keep first enquiries brief. Do not send detailed medical, legal, financial, safeguarding or highly sensitive information through the first contact form.
If more detail is needed, AGL Access Works will agree a more suitable way to share it.
Why we use the information
AGL Access Works uses personal information to:
- Respond to enquiries
- Arrange calls or meetings
- Understand whether the service may be suitable
- Provide quotations or proposals
- Deliver agreed assistive technology, access or consultancy work
- Prepare reports, recommendations or handover documents where agreed
- Keep records of communication and work carried out
- Manage invoices, payments, tax and accounting records
- Meet legal, insurance or professional record-keeping requirements
- Maintain and improve the website and services
Lawful basis for using your information
AGL Access Works uses different lawful bases depending on the situation.
For general enquiries, the usual lawful basis is legitimate interests. This means the information is used so AGL Access Works can respond to your message and manage the enquiry.
Where you ask AGL Access Works to provide a service, the lawful basis may be contract. This means the information is needed before entering into a contract or to carry out agreed work.
Where records are needed for tax, accounting or legal reasons, the lawful basis may be legal obligation.
Where you voluntarily provide information about disability, health or access needs, AGL Access Works will only use that information for the purpose of understanding and responding to your enquiry or delivering agreed support. This type of information may be treated as special category data.
Disability, health and access-needs information
AGL Access Works may need limited information about access barriers, disability-related requirements or health-related access needs to understand the practical technology or support issue.
This information will be used only where relevant to the enquiry or agreed work.
AGL Access Works aims to collect the minimum information needed. You should not provide detailed medical history unless it has been requested and an appropriate method of sharing has been agreed.
Reports, assessments and professional work
If AGL Access Works is asked to prepare an assessment, report, recommendation, handover document or other professional record, the information used may include details provided by you, a representative, a professional, an employer, a case manager or another agreed party.
The scope of the work, who the report is for, and who it may be shared with should be agreed before the work is carried out.
AGL Access Works does not provide medical diagnosis, legal advice or clinical assessment unless this is clearly stated in a separate agreement.
Who information is shared with
Your information is not sold.
Your information is not used for unrelated marketing.
Information may be handled by trusted service providers used to run the website, receive forms, provide email, store records, manage documents, issue invoices or support business administration.
Information may also be shared:
- Where you ask AGL Access Works to share it
- Where sharing is needed to provide the agreed service
- With professionals, organisations or support teams involved in the work, where agreed
- With accountants, insurers, legal advisers or regulators where necessary
- Where required by law
AGL Access Works will only share information where there is a valid reason to do so.
Website preferences and local storage
This website may store accessibility or display preferences in your browser. This may include preferences such as contrast, text size, reduced motion, simplified layout or plain-language settings.
These preferences are stored on your device and are used to make the website easier to use.
Cookies and analytics
The website does not currently use analytics cookies.
If analytics or additional cookies are introduced in future, this notice will be updated and any required cookie controls will be provided.
Third-party services
The website may use third-party services such as hosting, domain, form handling, email and business administration tools.
These providers may process limited personal information only as needed to provide those services.
Where services process information outside the UK, AGL Access Works will take reasonable steps to ensure appropriate safeguards are in place.
How long information is kept
AGL Access Works keeps personal information only for as long as needed.
Typical retention periods are:
- Initial enquiries that do not become work: normally up to 12 months
- Enquiries that become client work: normally up to 6 years after the end of the work
- Invoices, payment and tax records: normally 6 years
- Reports, assessments and professional records: normally up to 6 years, unless a different period is agreed or required
- Website preference data stored in your browser: until you clear it or change your settings
Some information may be kept for longer if needed for legal, insurance, safeguarding, dispute resolution or professional record-keeping reasons.
Security
AGL Access Works takes reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.
No website, email system or online service can be guaranteed as completely secure. Please do not send highly sensitive information through the first enquiry form.
Your rights
You have rights under UK data protection law. These may include the right to:
- Ask for a copy of your personal information
- Ask for inaccurate information to be corrected
- Ask for information to be deleted
- Ask for use of your information to be restricted
- Object to certain uses of your information
- Ask for information to be transferred where applicable
These rights do not always apply in every situation. Some records may need to be kept where there is a legal, contractual, insurance, tax or professional reason.
Information Commissioner's Office (ICO) guidance lists individual rights including access, rectification, erasure, restriction, portability, objection and rights relating to automated decision-making.
Automated decision-making
AGL Access Works does not use website enquiry information for automated decision-making or profiling.
Children and vulnerable clients
AGL Access Works may provide services relating to disabled people, children, young people or adults with support needs.
Where an enquiry relates to a child, young person or person who may need support with decision-making, AGL Access Works may need to communicate with a parent, carer, advocate, case manager, employer, professional or other authorised person.
Information should only be shared where you have authority to do so.
Concerns or complaints
If you have a concern about how your information is used, contact AGL Access Works first so the issue can be reviewed.
You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection.
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