Technology that does not fit
A device, app or access feature was supposed to help, but it is awkward, unreliable or has never been set up around the way you actually live.
For individuals and families
Practical help at home and in daily life
Support for disabled people, parents, partners and carers who want technology, access and digital life to work properly — without needing to know the technical words first.
This may involve visual impairment, screen readers, magnification, voice control, switch access, adaptive input, accessible documents, phone or computer use, or simply finding a more reliable way to do everyday tasks.
No jargon needed. Start with the barrier, not the solution.
Who this is for
Is this the right page for you?
This page is for disabled people, and for the parents, partners and carers around them, who want everyday things to be easier: reading, writing, using a phone or computer, managing documents, studying, shopping or staying in touch.
You might already have equipment that was recommended but never quite worked. You might suspect something could help but not know what it is called. You might be supporting someone whose access needs involve more than one thing at once.
You do not need a diagnosis, a report or any technical knowledge to get in touch. One difficult task is enough.
Common access barriers
Problems that often lead people here
Documents you cannot read or use
Letters, forms, PDFs, websites and online systems arrive in formats that are difficult or impossible to read, complete or navigate independently.
Access that depends on one person
A setup only works when a particular family member, carer or supporter is available, which leaves the person without reliable independence.
When several barriers overlap
Vision, mobility, speech, fatigue, confidence, memory, physical input or anxiety around technology may all affect how usable a device or system feels.
Not knowing where to start
There is a sense that something could be easier, but no clear idea of what to ask for, what exists or who to ask.
How AGL Access Works can help
Practical, person-first support
Support starts with a conversation about what is difficult — in your words, not technical ones. From there I look at the task, the tools you already have, the environment and the people around you.
Solutions are tested with you, on your own devices where possible, until they genuinely work. Nothing is recommended just because it looks good on paper.
Family members and supporters can be included throughout, so the access route does not depend on me staying involved forever.
What the support may include
- A relaxed conversation about what is difficult
- A practical look at your current devices and setup
- Screen reader, magnification, voice access or adaptive input support
- Testing options together until something works
- Setup and configuration of helpful tools
- Simple notes you and your family can refer back to
- Follow-up support if something stops working
The process
How support usually works
Tell me what is difficult
Start with one task, barrier or situation.
I identify the barriers
I look at the person, task, tools, setting and support around them.
We test practical solutions
Options are tried against real devices, documents and routines.
You receive clear recommendations
Next steps are written so others can understand and act on them.
Support can continue if needed
Training, follow-up and handover can keep the access route working.
Related services
Services that often help here
Assistive Technology Setup
Setup, configuration and practical support for devices, software and access tools.
Access Assessments
Clear assessment of barriers, current setup, user needs and practical recommendations.
Implementation Support
Follow-up support to make sure recommendations work in real life, not just on paper.
Private visual impairment and assistive technology support
Start with one access issue.
Tell me what is difficult, what has already been tried, and what you would like to be easier. You do not need to know the technical name or the right solution.